Hello, my friend,I am so sorry that the product was broken in transit, because the logistics reasons is out of our control sometimes. our company have give refund to you, thank you very much, hope you have nice days.
We ship all our items either via UPS/FEDEX or USPS. If there is no specific request prior to purchasing, we will ship either method. General receipt time is 2~10 business days from payment receipt date.
Free shipping only applies to the lower 48 States of the U.S. (Exclude HI/AK/PR/PO BOX)
Double check shipping address. We are not responsible for incorrect or undeliverable Addresses.
We are not responsible for any changes to address after item has been shipped.